We are happy to refund or exchange unused items supplied by us returned within 30 days. You will be liable to pay carriage and shipping charges providing it is not an error on our behalf. We prefer to be contacted by email, so that we have a record of your requirements.

All parcels are sent in the UK by ANC on a next day service, but don't necessarily arrive to you the following day. Deliveries take in the region of 2-5 days to arrive to you, as some items arrive to us first from the supplier. The parcel must be signed for. It is impossible to specify an exact time for delivery, but if requested we endeavour to deliver a parcel on a specific day. Customers in Scotish Highlands, Northern Ireland and Channel islands, delivery is around 5 days longer. Overseas carriage is by Express Priority, and takes 5 - 15 working days. Rates are automatically calculated online and are in the region of £9 for a UK delivery and £30-£50 international shipping. There is also a postal service available for smaller UK parcels. This is normally a signed for service with an insurance value of £50.